This practice information sheet provides patients with essential information about Middle Road Medical Centre, how to access care, services provided, and our policies.
Middle Road Medical Centre
71 Coronation Road
Hillcrest
QLD 4118
Ph:
3806 9288 Fax: 3806 8388
Phone: (07) 3806 9288
Fax: (07) 3806 8388
Monday to Friday: 8:30am – 5:00pm (8am by
appointment only)
Saturday: Closed
Sunday: 9:00am – 1:00pm
The practice is closed on most public holidays.
Dr Sonny Feng: MBMSC,AMC CERT, FRACGP
Dr Tien Yu (Jammy) Lee: MB ChB ,FRACGP
Dr Andros Zhu: MBBS,FRACGP
Dr Su Su Aung: MBBS,FRACGP
Dr Harpreet Deo: MD Physician AMC Cert, FRACGP
Dr Sonny Feng has a special interest in anything to do with General Practice.
Dr Tien Yu (Jammy) has a special interest in anything to do with General Practice.
Dr Andros Zhu has a special interest in anything to do with General Practice.
Dr Su Su Aung has a special interest in anything to do with General Practice, Women’s Health,Children’s Health.
Dr Harpreet Deo has a
special interest in Women’s Health, Children’s Health, Medical Terminations
(MTOP), Skin Cancers and Chronic Disease Management.
Dr Feng is fluent in Mandarin and Cantonese.
Dr Tien Yu (Jammy) Lee is fluent in Mandarin.
Dr Su Su Aung is fluent in Burmese.
Dr Harpreet Deo is fluent in Hindi and Punjabi.
Dr Andros Zhu is fluent in Mandarin.
Practice Manager: Kylie Harvey
Registered Nurse: Zita Choy
Registered Nurse: Nina Chen
Receptionist: Edwina Savage
Receptionist: Kailey Meredith
Our practice provides a comprehensive
range of general practice services including:
Skin Cancer Checks and excisions if needed
General Check Ups
Women’s Health:
Pap smears
Antenatal
Post-Natal care
Implanon Removal
Implanon Insertion
Menopausal Care
Weight Control
Iron Infusion
Medical Terminations (MTOP)
E.C.G
Immunisation and Advice
Children, Travel, Tetanus,
Free Flu Shots for over 65, Indigenous Patients and those with chronic illness
Minor Surgery
Sutures
Removal of Moles and Skin cancers
Cryotherapy
Workcover -
Examinations, Treatments and Follow Up
Stop Smoking
Asthma Care Plan
Pre-Employment Medicals
Mens Health Check
75 plus Health Check
Insurance Medicals and Reports
Spirometry
Diabetic Care Plan
Blood Pressure Checks
Appointments can be made by phoning
reception during opening hours, attending the practice in person, or booking
online via HotDoc.
Patients are encouraged to advise reception of the reason for their visit to
ensure appropriate appointment length. Urgent medical needs are prioritised.
Longer consultations are available for patients with complex or multiple concerns. Please advise reception staff at the time of booking if additional time is required.
Walk‑in patients are accepted and triaged according to clinical urgency. Patients may be required to wait and will be allocated the first available appointment.
Telehealth consultations via telephone are
available where clinically appropriate and in accordance with Medicare
requirements.
Patients may request a Telehealth appointment when booking by phone or via
HotDoc. Telehealth is provided at the discretion of the treating doctor and may
be converted to a face‑to‑face consultation if required.
Middle Road Medical Centre offers
Telehealth consultations via telephone where clinically appropriate and in
accordance with Medicare requirements.
Patients may access Telehealth appointments by:
• Requesting a Telehealth appointment when booking by phone with reception
staff
• Selecting a Telehealth appointment option when booking via the HotDoc online booking system
Telehealth consultations are provided at the discretion of the treating doctor
and based on clinical suitability. Not all consultations are appropriate for
Telehealth.
Patients must ensure they are available and contactable at the scheduled
appointment time. If a Telehealth consultation is deemed clinically
inappropriate, the appointment may be converted to a face-to-face consultation.
*PLEASE NOTE: DUE TO UNFORSEEN CIRCUMSTANCES THE TELEHEALTH APPOINTMENT MAY NOT HAPPEN AT THE SCHEDULED TIME DUE TO CIRCUMSTANCES WITH THE PRACTICE- THE DOCTOR HAS NOT FORGOTTEN TO CALL, HE/SHE WILL CALL AS SOON AS THEY GET THE OPPORTUNITY TO. *
Home visits may
be available for regular patients who are unable to attend the practice due to
medical or mobility reasons.
Home visits are provided at the discretion of the treating doctor, subject to
clinical appropriateness, availability, and safety considerations. Fees may
apply. Please contact reception to discuss suitability.
The cost of this visit will be at the Doctors discretion.
When the practice is closed, patients are
advised to access care through:
• National Home Doctor Service (13SICK / 13 74 25) for urgent but
non‑life‑threatening conditions
• Attendance at the nearest hospital emergency department
• Attendance at a local Urgent Care Clinic, where available
• Calling 000 in the event of a medical emergency
Our practice Bulk Bills all our patients with a current Medicare Card
Visitors from overseas or patients without a Medicare card will be charged a standard fee of $70, payable AFTER the consultation.
Insurance and medical forms are billed directly to the requesting party, or patient before the consultation.
Medicals for a Commercial Vehicle Driver’s License are not bulk-billed.
The receptionist will advise the amount to be paid before the consultation.
Please be aware that most specialists, private hospitals, some scans and ultrasounds are not bulk billed and there may be a cost involved. It is advisable to phone the appropriate Provider for the cost.
Incoming
telephone calls are answered by reception staff during business hours. Messages
are documented and prioritised according to urgency.
Where a doctor is unavailable to take a call, reception staff will record the
patient’s details and reason for the call. Messages are prioritised
according to clinical urgency and forwarded to the appropriate doctor.
Return telephone calls are made by doctors or delegated staff as soon as practicable, taking into account clinical priorities and workload. Immediate return of non-urgent calls cannot be guaranteed.
Doctors return calls as soon as practicable, taking into
account clinical priorities. Electronic clinical communication
(including email and social media) is not routinely accepted.
Middle Road Medical Centre limits the use
of electronic communication to ensure patient privacy, safety, and appropriate
clinical care.
The practice does not routinely accept electronic clinical communication from
patients, including email or social media messaging.
Electronic communication is used internally and with external providers via
secure clinical systems such as Healthlink, Medical
Objects and Smart Referrals for referrals, results, and clinical
correspondence, in accordance with privacy legislation and practice policies.
All test results are reviewed by the
treating doctor.
Patients are advised to make an appointment to discuss results. Results are not
routinely provided over the telephone.
Where clinically required, referrals are
provided to specialists, allied health providers, community health services and
hospitals.
Referrals are sent using secure electronic messaging systems or other approved
pathways.
Any referrals required to be sent to most public hospitals for specialist clinics will be sent either using secure messaging via Medical Objects and Smart Referrals or referrals will be faxed to the Central Referral Hub on 1300 364 248
The practice uses reminder and recall systems for preventative health care, including
immunisations, cervical screening and chronic disease reviews.
Patients may opt out of reminders at any time by advising reception or their
doctor.
It is the policy of this practice to send pap results, immunisation data to the State, Commonwealth Registry. If you do not wish to have these sent through, please advise the receptionist on duty or the doctor you are seeing.
Your medical records are confidential documents. It is the policy of this practice to always maintain security of personal health information and to ensure that this information is only available to authorised members of staff.
FOR YOUR OWN CONFIDENTIALITY WE ARE UNABLE TO GIVE OUT ANY INFORMATION TO ANOTHER PARTY, IE: WIFE, HUSBAND OR CHILD OVER FOURTEEN.
Middle Road Medical Centre is committed to
maintaining the privacy and confidentiality of patient health information.
Health information is stored securely in accordance with privacy legislation.
Patients may request a copy of the practice Privacy Policy from reception.
Our Practice is committed to the following
principles:
• Patient health information is collected, used, and disclosed only for
legitimate clinical and administrative purposes
• Patient confidentiality is respected at all times
• Information is accurate, complete, and up to date
• Access to health information is restricted to authorised
staff
• Information is stored securely and protected from unauthorised
access, loss, or misuse
Patient health information is collected
directly from patients wherever possible, including during consultations,
registration, and correspondence from other healthcare providers.
Information collected may include personal details, medical history,
examination findings, test results, correspondence, and billing information.
Patient health information is used
primarily to provide safe, effective healthcare.
Information may be disclosed to other healthcare providers, pathology and
imaging services, and allied health professionals where required for patient
care.
Disclosure may also occur where required or authorised
by law, or with patient consent.
Patient health information is stored
securely using electronic clinical information systems and, where applicable,
secure physical storage.
The practice uses password-protected systems, role-based access controls,
secure messaging platforms, and regular backups to protect patient information.
Patients have the right to access their
health information in accordance with privacy legislation.
Requests for access to medical records must be made in writing and may require
proof of identity. Fees may apply in line with legislation.
Access may be refused in limited circumstances as permitted by law.
The practice takes reasonable steps to
ensure patient health information is accurate and up to date.
Patients may request correction of their health information if they believe it
is inaccurate or incomplete.
Interpreter services are available for patients who require assistance communicating in English. Please advise reception staff when booking if an interpreter is required.
National Relay Service 1300 555 727 Interpreter Service: 13 14 50
Patients are encouraged to participate in decisions about their healthcare, ask questions, and provide informed consent for treatment.
The practice welcomes patient feedback and
strives to continually improve services.
Concerns or complaints may be raised with reception staff, your doctor, or the
Practice Manager.
You are welcome to speak to the reception staff or doctor if you have any complaints or queries at any time. You may also contact the Office of the Health Ombudsman 133 646 if you feel you cannot speak directly to either the doctor or receptionist. If you wish to complete a complaint form, please ask the receptionist on duty and they will arrange the document for you to complete.
Any complaints or feedback you may have are all kept in strict confidence. The Principal Doctor and or Practice Manager will follow these up with yourself and address any issues arising that you may have.
Prescriptions are not given without an appointment unless you have a prior arrangement with the doctor.
If you suspect
you or your child may have an infectious disease or feel too upset to sit in
the waiting room, please advise the receptionist.
If you wish to transfer your medical records from our surgery to another service provider/medical centre, we ask that you sign either a transfer of records form or a request of information form at the service provider/medical centre you wish to attend. Without your signed consent no information will be released to your new service provider/medical centre.
We have 4Cyte pathology located inside our practice down the hallway on the pharmacy side of the office.
Their hours are Monday-Friday 8.00am -1.00pm for any blood test that is required.
They are closed Saturday and Sunday.
No appointment is necessary for most tests available through 4Cyte.
We have a Podiatrist that visits the Practice each fortnight.
This company is called Comfy Feet Podiatry, you can schedule an appointment by seeing one of our friendly reception staff.
We are here
to help you as much as we can and to make your visit as pleasant as possible.